System Gap

The Peel Service Collaborative identified the need to improve effective utilization of crisis/urgent care pathways for youth with complex mental health and addiction issues that is reflective and responsive to the diverse communities of Peel. To do this, they are customizing an evidence informed intervention to bridge the gap between formal and informal mental health and addiction support systems to better meet the needs of all children, youth and their families in the region.


There are two key components of the Peel intervention, Building Bridges for Inclusive Care. They are:

1. Holistic Crisis Planning (HCP): The Peel Service Collaborative will implement the use of a holistic, strength-based and person/family-centred approach to crisis planning for children and youth with mental health and addiction issues and their families. The HCP tools/approach was originally developed by Kappy Madenwald of Madenwald Consulting, LLC Columbus, Ohio for the Massachusetts Executive Office of Health and Human Services. The Collaborative will train and support service providers as they develop expertise with the tools and approach. For more information about HCP, see click here.

2. Mental Health First Aid (MHFA): The Peel Service Collaborative will train the key natural supports to whom many of Peel’s families turn to in times of crisis, including leaders within faith communities, in MHFA. This internationally recognized evidence-based program helps participants recognize mental health issues and provides guidance on referring on to community services. The program also helps to combat the stigma that prevents many families from accessing help.

Together these two components will reduce mental health and addiction related stigma, increase awareness of existing community mental health and addictions services, improve the experience and effectiveness of services provided to children, youth and their families experiencing a mental health and/or addiction crisis and support the development of meaningful connections and opportunities for knowledge exchange between service providers and faith/community leaders.

Local Evaluation Plan

The Evaluation Plan will outline indicators to be used in assessing the impact of the system intervention. These indicators and the process for evaluation will be outlined in detail during the Installation Phase.


Exploration - complete Installation - complete Initial Implementation - in progress Full Implementation

For more information, please contact:

Sarah Waldman, Regional Implementation Coordinator
416-535-8501 ext. 36608